Lily Matthews.
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Tel: 01580 761 578
Lines Open 10am - 2pm Mon - Fri
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Lily Matthews
Returns

   

    -  We will be happy to offer you a refund or an exchange provided the products are returned complete,  unused, unwashed and in the original packaging within 21 days of receipt.

 

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      - Items can be returned outside this period if they are found to be faulty but please take extra care to read our Product Care Information under  Frequently Asked  Questions (FAQ’s) or any specific care instructions provided with your purchase. We cannot accept an item returned as faulty if the appropriate product care  instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse. 

 

    

-   - Returns are at your own cost.

 

    - Please telephone or email for a returns number and write this on the packing form that was delivered along  with your items.

 

    - Return in sealed packaging. Your card will be refunded upon safe receipt of the items in the condition described above.